on 03-08-2022 15:47
I have an ongoing complaint with Virgin about roaming calls. They sent me a new SIM card and now I get no mobile signal at all at home in the UK. Every time I contact customer service they hang up on me!!!!
How do I get some action?
on 03-08-2022 19:19
Thank you for your post and welcome to the forums.
Sorry to hear about the issues you've been having with your SIM. Have you been a customer of ours for some time or are you new to the network? Is it just calls that is affected, how about texts and data etc?
on 03-08-2022 19:59
Been with Virgin for just over a year. Had no issues ( even got my wife onto your network!!!) Until trip to Spain in June. Data worked, dialling out worked but dialled in calls wouldn't connect ( for both of us). Customer service just not interested at all - lame excuse after lame excuse. Came home and had problems with everything - calls, data, sms. Then discovered you'd moved to O3 - we don't get a signal on any network except Vodafone where we live which is why we used you. Customer service again "you need a new SIM" - received it there days later installed it and - NOTHING. I now have a phone I can't use at all at home, my mother is in hospital and I can't get calls and you simply Don't give a damn!!!
on 03-08-2022 20:24
We do care, I assure you of that.
I apologise again for the experience you've had - not what we like to hear at all. I can appreciate that you need to be with a supplier that can provide you with your service. Are you on a SIM only plan at the moment? You would be able to request your PAC code to move to a supplier which works in your area. Let me know.
on 03-08-2022 20:59
We're both on SIM only two year contracts. I would need to find an alternative supplier. If you are saying that I (we) can move without penalty then I can start looking.
Following my recent experience, if this is the option you are offering me then could you write to me explicitly stating that no penalty would be charged. I can let you have my wife's details as well.
on 04-08-2022 09:58
I will send you over a private message to confirm some details 🙂