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How do you get a password to log in to virgin media

Been round in circles with text and chat lines for hours on several days cant get a resolution.

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Re: How do you get a password to log in to virgin media

When you say virgin media..... do you mean you want to login to "My Virgin Media"?

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Re: How do you get a password to log in to virgin media

No issues resolved

We set up an oomph bundle upgrade 6/4/20

I am unable to log in to virgin mobile

We have been on the web chatline - no success after hours trying

We have spent hours on several days with the text service to resolve the issues - no success - the signal does not work well either.

We have requested a call  - not happening - we have a virgin land line - funnily enough we were able to get a phone call to make the upgrade

I have tried twitter but days can go by without a response and we get directed to the same links that are a dead end.

I have now contacted your MD copied the the head of Ofcom - and received a holding response.

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Re: How do you get a password to log in to virgin media

I am really sorry to hear of your issues GBHolmes

I am not asking you to disclose the number over this forum but have you received a reference number?  As you've mentioned you've written to the 'MD' and therefore it's likely that this is going to be dealt with by our CEO complaints team.

Regards


Lee_R

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