Virgin Media Community

[skinnybloke]

Hi - I have just purchased a Samsung compatible 5G phone.

I currently have a 4G sim. How do I upgrade to a 5G sim? Can I keep my current plan? Is there any additional cost?

[BenMcr]

All Virgin Mobile SIMs become 5G capable when moved onto the Vodafone radio network if in a 5G capable device and you're in a 5G coverage area.

Most SIMs should now be on the Vodafone radio network, but you can check this by doing a manual network search. If you see Virgin and EE networks, you're on the Vodafone radio network. If you see Virgin and Vodafone you're still on the EE radio network.

If you are on the Vodafone radio network, you can check your 5G coverage here https://www.virginmedia.com/mobile/coverage-checker/5g-care

[skinnybloke]

Hi - thanks for the reply.

What is a 'manual network search'?

[Paul_DN]

Hi skinnybloke,

This is Via your settings on your phone, which phone do you have.

Regards

Paul.

[skinnybloke]

Samsung Galaxy S22 Ultra

[Gareth_L]

Hi Skinnybloke 

On the home screen 

Swipe up.
Select Settings.
Select Connections.
Select Mobile networks.
Select Network mode.
Select your preferred option.

Gareth_L

[skinnybloke]

Sorted - thanks

[Gareth_L]

That's great news skinnybloke

Enjoy your weekend 

Gareth_L