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How do I stop Virgin Media calling me

LindaStodden
Joining in

Every day Virgin media call either myself or my husband, we tell them all the time to remove us from their sales lists but they keep on calling! Why do they call so much??? Surely a database can see how much we are being called, if anyone else did this I would call it harassment! Please stop!!!

4 REPLIES 4

Client62
Legend

Block or don't answer their calls.

Joseph_B
Forum Team
Forum Team

Hey @LindaStodden,

Welcome to the Community Forums and thanks for the post.

I'm sorry to hear you are experiencing this, can you confirm to me if you or your husband are Virgin Media customers or have been in the past?

We ask this as if you are an existing customer you can opt out of marketing calls via your My Virgin Media app which you can access here.

Hope this helps. Joe

Thank you for your reply, yes I do have MyVirginMedia account, whereabouts do I go to opt out as I can’t see it? 

Hey @LindaStodden,

Thanks for getting back to us. In order to opt out of marketing you firstly open up the account settings, then you will see the option for marketing preferences, inside this option you will a tick box confirming you want to be kept up to date, you just need to uncheck this and confirm the changes.

Let me know if you are able to sort this out.

Thanks. Joe