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HughAB
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How do I request a new sim?

My dad was sent a new sim for network upgrades or something, and my mum and myself got them as well.

Our sim cards work, but my dad's says invalid sim.

He got the phone in 2004 and it still works fine.

It's been so difficult to try to get a replacement sim for him.

It's so long ago that none of us know the password that Virgin keep asking for.

I cannot see any way to get him a replacement sim.

Virgin say they need access to his account before they can send a new sim, but the invalid sim was sent without any contact from us. He'll keep using his old sim until Virgin switch it off, but I really don't want him to be without a phone at his age.

Just can't seem to request a sim to replace the invalid one that Virgin sent to him.

Seems quite hopeless really.

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enlli
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Re: How do I request a new sim?

It's more likely that his phone is network locked than the SIM being faulty.

Was it bought from Virgin and if so does the letter have an unblocking code printed on it?

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HughAB
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Re: How do I request a new sim?

Hi,

All our phones are locked to the Virgin network.

2 out of our 3 phones work with the new sim, but my dad's one appears to be invalid.

His current sim still works, on Virgin as well.

Considering that the 2 other new sims received from Virgin just worked straight away, my dad's sim does not, and is being indicated as invalid, then I think we just unlucky with this one.

I'm sure it used to be easy getting a replacement sim, but there seem to be so many barriers in place now, the reset password / account recovery pages don't work, and to top it all, the virgin mobile website now seems to be offline.

I have the letter that the new sim was attached to, and it has an order number on it.

The sim is not asking for an unlock code.

Not sure what's wrong with it, other than it's just a faulty sim.

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John_GS
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Re: How do I request a new sim?

Hi HughAB

 

Thanks for posting and my apologies for the SIM issues.

 

I'll PM you now to help further.

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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