Menu
Reply
BevF
  • 1
  • 0
  • 0
Joining in
195 Views
Message 1 of 3
Flag for a moderator

How do I order a new SIM card from abroad?

Hi - I’ve received a message to order a new SIM card but I’m currently in Australia and can’t use the numbers provided. Please can someone advise how I can do this and get it sent to my UK address whilst I’m here. Thanks.

0 Kudos
Reply
enlli
  • 9.32K
  • 1.4K
  • 2.68K
Very Insightful Person
Very Insightful Person
172 Views
Message 2 of 3
Flag for a moderator

Re: How do I order a new SIM card from abroad?

I'll push this to the team.

However, the card will have to be activated in the UK which means you will be without till it arrives

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Steven_L
  • 8.69K
  • 522
  • 876
Forum Team
Forum Team
164 Views
Message 3 of 3
Flag for a moderator

Re: How do I order a new SIM card from abroad?

Hey @BevF,

 

Welcome to the community and thanks for taking the time to post here on our forums.

 

I can order a new sim card for you but as @enlli has advised that the sim card will need to be activated in the UK before its sent out to you and that you would lose service on that until the sim card arrives in Australia.

 

To do this I would need to send a private message over to get you through account security and get the sim card ordered, I will send the message over in a moment. 

 

Regards,

Steven