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pannsoln
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How do I opt out of Virgin Mobile marketing SMS?

A while ago, I suddenly started to receive marketing SMS spam from Virgin. I don't know why, because I never opt into marketing via SMS from any company.

The messages include, "Opt out: NO to 80159."

I have texted NO to 80159 each time, and each time I receive a confirmation, "Thanks! You'll be opted out of receiving special offers & updates from Virgin Mobile."

But, I still keep receiving these texts.

How do I opt out?

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Gareth_L
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Re: How do I opt out of Virgin Mobile marketing SMS?

Hello pannsoln

Thanks for your post and sorry to read you are still getting our messages once you have opted out 

Have you checked your online account to set up and change marketing and contact preferences 

Can you keep us posted please 

Gareth_L

 

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pannsoln
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Re: How do I opt out of Virgin Mobile marketing SMS?

Thanks for your reply, Gareth. I see that the option is in the Preferences section online.

I eventually managed to get hold of Customer Service, using WeQ4U to avoid having that awful music piped into my ear (why do call centres try to pretend that they are music stations and that they know which, if any, music I want to listen to?). The service representative fixed it, thankfully.

Still, this is something that Virgin needs to fix, because by continuing to send texts after opting out as per their own instructions, they're breaking the law. I know that it's not deliberate — some error in their system, no doubt, possibly exacerbated by the current crisis — but it should be fixed.

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Gareth_L
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Re: How do I opt out of Virgin Mobile marketing SMS?

Hello pannsoln

Thank you so much for that reply 

This way we can take your comments on board and feed this back to the relevant team 

I also like that tip regarding the App to beat call queues

Apologies again for any inconvenience this may have caused you

Gareth

 

 

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pannsoln
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Re: How do I opt out of Virgin Mobile marketing SMS?

Thanks, Gareth. For me, it's all fixed 🙂

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Gareth_L
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Re: How do I opt out of Virgin Mobile marketing SMS?

Thanks again for your reply pannsoln

Should you need anything else at all

Were here all days 

Gareth_L

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