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gregmalaya
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How do I obtain a network key?

I've been cut off for 10 days after fitting the new sim card, and missed the re-timing of my flight and also a hospital appointment alteration- both disastrous for me. How do I get reconnected?

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pumas
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Re: How do I obtain a network key?

To gain access to 789, try any unlocked phone, even an old one, or buy a cheap one. Whatever happens, it probably won't be quick.
If Virgin can't 'unlock' your phone, they may send you a new phone.

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Emma_C
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Re: How do I obtain a network key?

Hi Gregmalaya, 

Thanks for your post and welcome to our community. 

I'm really sorry that there has been an issue with the services since using your new SIM, I can appreciate the frustration. 

I'd also like to apologise for the delay in getting back to you. 

 

Has this been sorted since your post?

If not then please reply to my personal message I'm sending now and I'll help from there. 

 

Emma_C - Forum Team
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