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gill139
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How do I get a new nano sim for new phone

Had to get a new phone but my sim is one of the old standard ones. Tried to get into my online account but glitches meant I have changed password etc and now can't get in. Hope you can help.

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Lisa_CC
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Re: How do I get a new nano sim for new phone

HI gill139,

 

Have you tried taking your current SIM out to see if you can pop the Nano SIM out? Let me know if you can as we can get a new SIM sent to you.

 

Thanks,

 

Lisa

 

JammyJoan
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Re: How do I get a new nano sim for new phone

Can Virgin send me a new Nano sim card for my new phone.  I don't want to cut my current micro sim card.  

If so, how do I go about getting one.

 

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DJ_Shadow1966
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Re: How do I get a new nano sim for new phone

Hello

The SIMs that VM will send you will be the same as you already have they are shipped as a full size SIM which you can pop out to make the smaller SIM sizes right down to a nano SIM, if you look at your current SIM you will see the cut marks already on there, if they replace it the old SIM will be de-activated and cannot be used again.

Regards Mike

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JammyJoan
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Re: How do I get a new nano sim for new phone

I do not want to remove my old sim as I want to keep that phone just now, just want a new Nano Sim card for a new phone.

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dannylau
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Re: How do I get a new nano sim for new phone


@JammyJoan wrote:

I do not want to remove my old sim as I want to keep that phone just now, just want a new Nano Sim card for a new phone.


you can't have two sims active at the same time with the same number

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Beth_G
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Re: How do I get a new nano sim for new phone

Hi JammyJoan,

 

Welcome to the Community Forums! I'm very sorry for our delayed response.

 

I'm afraid that our community member, dannylau is correct - you cannot have 2 active SIMs under the same number. Once we send out a new SIM card and is activated, the previous one is then deactivated.

 

Please let us know if there's anything else we can help you with 🙂

 

Beth

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