The phone has had a cracked screen for some time but is opertional and passes the screen test. I was going to send it for repair knowing this would not be covered by warrenty but lockdwn got in the way.
However, a couple of weeks ago it unexpectedly powered down and is now stuck in boot loop. I have done all the usual things like factory rest, clear cache, reboot, etc. but it still remains in boot loop. I assume the software now needs reloading.
Tried the virgin online fault finding process which ends up saying the phone needs repair. When I look at how to send it back it says I need a repair form with presumabley instructions on where to send it but doesnt give me a link to get the form.