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How can I speak to anyone to cancel?

I’m not on a particularly competitive mobile deal and not in contract

ive been trying to speak to someone since Friday to either discuss a better deal or get my PAC code but can’t get anyone to actually answer the phone!

how on Earth do I proceed from here? Today I tried 3 times and there was no answer within 35min, 43min and 28min before I had to ring off for various reasons 

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Re: How can I speak to anyone to cancel?

You don't have to call to get your PAC

You can get a Virgin Mobile PAC Code sent to you via SMS text message. Text PAC followed by your date of birth in DD/MM/YYYY format to 65075 to receive a PAC Code from Virgin.

I work for Virgin Media and my posts are my own opinions
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Re: How can I speak to anyone to cancel?

Thanks

would be nice to be able to discuss my tariff etc but at least this way leaving is open to me 

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Re: How can I speak to anyone to cancel?

If you want a new deal you can purchase it like a new customer and then it will ask you if you want it on the same sim number as your account and your account auto upgrades
I work for Virgin Media and my posts are my own opinions
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