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AndyPash
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Message 81 of 88
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Re: How can I order a replacement sim card online?

Sorry, I misunderstood. 2nd November 2020 but I've never been able to make any calls or send or receive text messages on it. I've had to rely on my work phone for that.

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Martin_N
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Message 82 of 88
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Re: How can I order a replacement sim card online?

Okay, what I am going to do is private message you so we can look into this. 

 

^Martin

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Sinn3h
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Message 83 of 88
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Re: How can I order a replacement sim card online?

Tried your text message and 45m wait, and no choice for an operative to get in touch with me when available. 

could someone please send me a replacement simcard as I have had nothing but issues since I changed to you from Vodafone. 
IPhone XR was working perfectly before the switch and in other phones the issue of dropping calls before I pick it up is still there.

many thanks if someone is willing to help!

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Martin_N
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Message 84 of 88
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Re: How can I order a replacement sim card online?

Hi Sinn3h,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you've had in trying to contact the team. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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Tallyberto
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Message 85 of 88
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Re: How can I order a replacement sim card online?

Hello,

Please could I order a replacement sim

Thanks

 

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Martin_N
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Message 86 of 88
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Re: How can I order a replacement sim card online?

Hi Tallyberto,

 

Thank you for your post and welcome to the community. 

 

We can certainly look into this for you. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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Carley99
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Message 87 of 88
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Re: How can I order a replacement sim card online?

+44 7306 78XXXX That’s the number for my virgin media sim on contract it’s just not working so I need a replacement and really struggling as I have no credit to ring or text 

 

[MOD EDIT: Personal and private information has been removed from this post.]

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Tom_F
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Message 88 of 88
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Re: How can I order a replacement sim card online?

Hi Carley99, thanks for getting in touch. Sorry to hear your mobile number's not working. We can't discuss personal details publicly so i'll get in touch via PM and will be able to help further from there.

 

Tom