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How can I order a replacement sim card online?

Daphimo1
Joining in

Hi All,

Can I order a replacement Virgin Mobile sim card online?

My sim is jammed in my phone and won't connect.  I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.

My local Virgin Media store is still 'temporarily closed' due to COVID.

Please help!

144 REPLIES 144

Sorry, I misunderstood. 2nd November 2020 but I've never been able to make any calls or send or receive text messages on it. I've had to rely on my work phone for that.

Okay, what I am going to do is private message you so we can look into this. 

 

^Martin

Tried your text message and 45m wait, and no choice for an operative to get in touch with me when available. 

could someone please send me a replacement simcard as I have had nothing but issues since I changed to you from Vodafone. 
IPhone XR was working perfectly before the switch and in other phones the issue of dropping calls before I pick it up is still there.

many thanks if someone is willing to help!

Hi Sinn3h,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you've had in trying to contact the team. 

 

What I will do is private message you so we can look into this. 

 

^Martin

Hello,

Please could I order a replacement sim

Thanks

 

Hi Tallyberto,

 

Thank you for your post and welcome to the community. 

 

We can certainly look into this for you. 

 

What I will do is private message you so we can look into this. 

 

^Martin

+44 7306 78XXXX That’s the number for my virgin media sim on contract it’s just not working so I need a replacement and really struggling as I have no credit to ring or text 

 

[MOD EDIT: Personal and private information has been removed from this post.]

Tom_F
Forum Team (Retired)
Forum Team (Retired)

Hi Carley99, thanks for getting in touch. Sorry to hear your mobile number's not working. We can't discuss personal details publicly so i'll get in touch via PM and will be able to help further from there.

 

Tom

sharonj575
Joining in

Can I order a replacement Virgin Mobile sim card online?

im having trouble doing it online and wondering if anyone can help? 

Hi sharonj575,

 

Welcome to the Community Forums! Thanks for your post.

 

I'm afraid replacement SIMs cannot be ordered online, however I'll be more than happy to arrange a replacement one to be sent from here.

 

I'll pop you over a PM now so I can take some details.

 

Thanks!

 

Beth

Beth