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kraftyskillz
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Re: How can I order a replacement sim card online?

Hi can i get a replacement sim sent out. Bit odd there's no other way to do this. 

I have lost mine unfortunately.

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Martin_N
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Message 72 of 88
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Re: How can I order a replacement sim card online?

Hi kraftyskillz,

 

Thank you for your post and welcome to the community. 

 

We can certainly look to assist with this. What I will do is private message you so we can assist. 

 

^Martin

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taz91
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Message 73 of 88
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Re: How can I order a replacement sim card online?

Can anyone help me with a replacement sim that isn't going to disappear and actually help with my enquiry?

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Martin_N
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Message 74 of 88
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Re: How can I order a replacement sim card online?

Hi taz91,

 

Thank you for your post and welcome to the community. 

 

I'm sorry for the issues you've had with your private messages. 

 

I will send you a message now. 

 

^Martin

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AndyPash
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Message 75 of 88
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Re: How can I order a replacement sim card online?

Hi,

I recently got a new Samsung A71 to replace a broken phone. I requested a new SIM as I wasn't able to extract the old one from the broken phone.

The new SIM arrived but the A71 doesn't seem to recognise it as being inserted. However, for some reason I am able to do wi-fi calling but there is no phone signal, no ability to send or receive texts, and no data showing.

Any ideas for what I could do? Do I need another SIM or is it the device that us likely to be faulty?

Thanks

Andy

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Martin_N
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Message 76 of 88
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Re: How can I order a replacement sim card online?

Hi AndyPash,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with the SIM card. 

 

Just to confirm is this a replacement SIM card? Has the SIM card been activated? 

 

Where did you get the new handset from? Is it unlocked to all providers?

 

^Martin

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AndyPash
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Message 77 of 88
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Re: How can I order a replacement sim card online?

Hi Martin,

Thanks for your quick reply.

I have been a Virgin Mobile customer for years, and the new phone was bought from Virgin.

The SIM I used initially in the new phone was a replacement SIM sent to me from Virgin as I was originally unable to extract my old SIM from my old phone.

This replacement SIM I doubt has ever been activated because when I put it in my new phone, the phone did not appear to recognised the existence of the SIM. I was subsequently able to get the old SIM out of my old phone but that doesn't work either - again the phone does not recognise a SIM being present. Bizarrely, however, placing the old SIM in the new phone enables wifi calling despite the SIM not being recognised.

Andy

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Martin_N
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Message 78 of 88
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Re: How can I order a replacement sim card online?

When did you originally get the phone now being used?

 

^Martin

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AndyPash
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Message 79 of 88
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Re: How can I order a replacement sim card online?

All of my phones have been from Virgin. Virgin is the only network I've been with.

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Martin_N
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Message 80 of 88
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Re: How can I order a replacement sim card online?

Sorry AndyPash, I asked when you got the handset. As in what was the date you bought the phone. 

 

^Martin

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