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Daphimo1
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How can I order a replacement sim card online?

Hi All,

Can I order a replacement Virgin Mobile sim card online?

My sim is jammed in my phone and won't connect.  I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.

My local Virgin Media store is still 'temporarily closed' due to COVID.

Please help!

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enlli
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Message 2 of 88
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Re: How can I order a replacement sim card online?

I'll see if the team can help 

On a side note all Virgin stores are now shut permanently 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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BenMcr
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Message 3 of 88
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Re: How can I order a replacement sim card online?

You can't order a replacement online unfortunately.

I've escalated this to the forum team as I'd normally recommend the text service, which you can't do.

Just so you're aware, the Virgin Media physical stores have permanently closed.
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I work for Virgin Media - but all opinions posted here are my own
Daphimo1
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Re: How can I order a replacement sim card online?

Thank you very much for escalating this for me.  I can of course confirm my mobile phone number and the address to which I'd need the replacement sim card sending.  It's a nano sim that I need.

Hope to hear from you soon!

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Emma_C
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Message 5 of 88
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Re: How can I order a replacement sim card online?

Hi Daphimo1, 

Thanks for your post and welcome to our community. 

Really sorry you're having trouble ordering a new SIM, I can appreciate you're keen to get this ASAP. 

We can certainly order one from here, I just need to pop you a personal message and we'll take it from there. 

 

Emma_C - Forum Team
Emma_C
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Message 6 of 88
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Re: How can I order a replacement sim card online?

Morning Daphimo1, 

Glad we could get you a new SIM ordered. 

Do let us know how you get on with it! 

Emma_C - Forum Team
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arvindl0007
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Message 7 of 88
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Re: How can I order a replacement sim card online?

Hi. I got 3 contracts  from virgin and been struggling to order replacement Sims for the new SIM cards. I misplaced my new Sims. Can someone assist me in getting the replacement Sims please ?

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Anyanka101
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Re: How can I order a replacement sim card online?

Hello there, I have lost my Virgin SIM card and need a replacement urgently, can this be done through this forum as I cannot find any option online and I haven't been able to get through to call centre when I have tried a couple of times.

Many thanks

Elizabeth Matthews

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Ryan_N
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Message 9 of 88
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Re: How can I order a replacement sim card online?

Hi arvindl0007 and Anyanka101, 

 

Thank you for your post 🙂 

 

Don't worry, I will sort this out for you. I will send you both a private message so I can do this 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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CC18
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Message 10 of 88
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Re: How can I order a replacement sim card online?

Please would you advise me how to order a replacement sim card for my existing card which is the old type that will not fit into the newer smartphone. Thank you

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