Virgin Media Community

[hmf1987]

Hello, 

My SIM card has stopped working and I don't have access to a landline currently. How can I order a new SIM card online?

Thank you

[Keenzo]

Welcome to the forums, one of the staff members should be able to help you get a new sim when they stop by

[Zach_R]

Hi @hmf1987,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're experiencing some issues with your mobile services recently, and that it appears to be the SIM card. Have you been able to (or are you able to) test it in another handset to ensure it is definitely SIM card related and not handset related?

Thanks,
 

[hmf1987]

Hi @Zach_R,

It's definitely the SIM card. Please could you help in ordering a new one?

Thanks

[Kain_W]

Thanks for getting back to us hmf1987,

So just to clarify has the SIM already been tried in another handset?

Also on the device is it stating the SIM has no service?

Regards,

[hmf1987]

Yes it's been tried, it's not working. There is no service. It's been like this for a while but I was out of the country so thought that was why.

This issue has been ongoing for a while now, please can you help order a new sim? 

[Kain_W]

No worries, so we can investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM hmf1987,

The SIM has now been ordered for you.

Do let us know if the SIM works for you.

Regards,