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JuliaVR70
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How can I leave Virgin Mobile and delete my account?

Hi,

I was trying to call / chat with someone for 5 days without any success 😞 All what I need is to cancel my mobile account (delete it forever).  There is no such option online :-((  I have ordered STAC  code already twice.... what to do next? I'm not using your service for month now or even more.... Please help!!!!

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FrogCF
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Re: How can I leave Virgin Mobile and delete my account?

Hi,
This might been the reason it failed. Please be aware: if we recently sent you a new SIM card you must insert it into your phone before you request your PAC/STAC code. If you text to request your PAC/STAC code using your old SIM card your request will fail.

Please give team call on 0345 454 1111. or can open complaint here : https://www.virginmedia.com/help/virgin-media-complaint
I work for Virgin Media - but all opinions posted here are my own