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JuMa
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How can I add a second sim (retaining a previous number) to my contract?

How can I add a second sim (retaining a previous number) to my contract? AND the Call center phone lines are currently down so I can't speak to anyone.

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enlli
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Re: How can I add a second sim (retaining a previous number) to my contract?

Are you saying you want another SIM and a transfer of your number from an other account or are you asking for 2 SIM cards on the same number.

The first will require signing for a new contract and the second is not possible 

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JuMa
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Re: How can I add a second sim (retaining a previous number) to my contract?

I have a contact on my phone but want to add my partners phone to my contract, keeping his current number.

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enlli
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Re: How can I add a second sim (retaining a previous number) to my contract?

With you.

Not sure it's something the team on here can handle 

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Ryan_N
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Re: How can I add a second sim (retaining a previous number) to my contract?

Hi JuMa,

 

Thank you for your post. 

 

Just to clarify and sorry for being stupid - do you mean that your partner has a number with us already and you want that moving to your account with the same contract terms? Sorry, really confused. I am glad @enlli gets it haha. 

 

Cheers. 

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JuMa
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Re: How can I add a second sim (retaining a previous number) to my contract?

My partner currently has an EE sim and number. I want to move his number to my Virgin contract   ie a second Virgin sim on my contract (retaining the number he currently uses).

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Ryan_N
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Re: How can I add a second sim (retaining a previous number) to my contract?

You would need to speak with our sales team - they would issue a new number on a contract on your account, you would then be able to ask EE for a PAC code and that would allow for his number to be ported over and replace the number you have been given. 

 

The contact number would be; 0800 052 0238. 

 

Cheers. 

 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk