Hello everyone, I hope someone who actually works for Virgin reads this, I wouldn't want to think I was offloading this venom to someone who wasn't being paid to catch flak.
Virgin phoned us just now to offer us a good loyalty discount, which of course is fine. The woman who called said she would be sending the same info in an email after the call. But she still insisted on reading out contract details for 15 minutes. We asked her to stop numerous times but she paid no attention. She spoke extremely fast in an accent I found very difficult to understand. By the end of the 15 minutes I'd lost the will to live.
What is the point of this lengthy reading of a script when we're getting an email anyway? What's the point of the call at all except to alert you to an email arriving that might be of interest? I feel sucked dry by this exchange. It was parasitic and deeply unpleasant. Why do Virgin insist on inflicting this on their customers?
I really wish there was another company that covered our area. Their customer interface couldn't possibly be worse than Virgin's.