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Help

I'm trying to register for a virgin mobile account but it's asking me for the answer to a security question. I haven't set up a security question before plus there is no question on display for me to answer, it's just asking for an answer so I do not know to continue and register. 

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Re: Help

Good Morning Petern100,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having an issue with your registration of the self-care account

 

Please enter the memorable word you would issue characters from when passing data protection over the phone with our team

 

Kindest regards,

 

David_Bn

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Re: Help

I have tried this but it won’t work

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Re: Help

Thanks for coming back to me

 

Let's take a closer look into this via our PM service to see if we can resolve this for you

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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