Menu
Reply
kingfisher8867
  • 5
  • 0
  • 0
Joining in
121 Views
Message 1 of 4
Flag for a moderator

Help with SIM swap to another phone.

My mum passed away last year and my Dad wanted to have her phone to replace his.

This afternoon her closed her account and took his SIM card from his phone and put it in her phone (both on Virgin mobile network, both unlocked phone) but I cant use it to call out, or receive calls, I can send a text from it, but it wont receive texts they just bound back.

I am pulling my hair out over it, I've looked at all the settings I can and I've rebooted the phone a number of times, it is connected to the Virgin network so I cant understand what's wrong, 

0 Kudos
Reply
Gareth_L
  • 5.65K
  • 342
  • 608
Forum Team
Forum Team
72 Views
Message 2 of 4
Flag for a moderator

Re: Help with SIM swap to another phone.

Hello kingfisher8867

Sorry to hear about this at what must be as very stressful time for you all 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

0 Kudos
Reply
kingfisher8867
  • 5
  • 0
  • 0
Joining in
67 Views
Message 3 of 4
Flag for a moderator

Re: Help with SIM swap to another phone.

Hi Garth,

I think I've managed to sort it, after much searching of the forums it was just a case of turning the WiFi on his phone off make a phone call, receive a phone call, send a text, receive a text turn the WiFi on again.

So far so good, that you for your message

0 Kudos
Reply
Gareth_L
  • 5.65K
  • 342
  • 608
Forum Team
Forum Team
25 Views
Message 4 of 4
Flag for a moderator

Re: Help with SIM swap to another phone.

Hello kingfisher8867

Thanks for you reply 

That's such a good way to fix it 

Gareth_L

0 Kudos
Reply