My mum passed away last year and my Dad wanted to have her phone to replace his.
This afternoon her closed her account and took his SIM card from his phone and put it in her phone (both on Virgin mobile network, both unlocked phone) but I cant use it to call out, or receive calls, I can send a text from it, but it wont receive texts they just bound back.
I am pulling my hair out over it, I've looked at all the settings I can and I've rebooted the phone a number of times, it is connected to the Virgin network so I cant understand what's wrong,