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Louise77
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Help - not able to receive or make calls on mobile

For the past 24 hours I haven't been able to receive or make any calls on my apple phone.  

What has happened?  What can I do to sort it, many thanks 🙂

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Zoie_P
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Re: Help - not able to receive or make calls on mobile

Hi Louise, 

Welcome to forums and thank you for your post 🙂

I am sorry to hear this, Are you bills fully up to date? Do you have a signal? Are you able to wifi call or send texts?

thanks

Zoie

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Louise77
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Re: Help - not able to receive or make calls on mobile

Re: Help - not able to receive or make calls on mobile

an orange dot shows up by battery sign and I’m told to call customer services. Can’t even call or text virgin for help, phone won’t work! 😂🤣 Please help. Can access emails due to WiFi but that’s it, not calls 🤔

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enlli
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Re: Help - not able to receive or make calls on mobile

Have you checked for a network outage?

Virgin use EE for signal so try here

 

https://myaccount.ee.co.uk/networkchecker/checkservice

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
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Re: Help - not able to receive or make calls on mobile

Thank you for that information. 

 

Were you able to check the outage page? If so was there anything showing up that could be affecting this?

 

^Martin

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Louise77
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Re: Help - not able to receive or make calls on mobile

There doesn't seem to be any problem with the outage on my phone.

When I try and call, this is the message I get:

'You can't make any outbound calls from this number, please contact customer services to restore your services.'  But I can't call customer services from my phone!! 😞

Whenever I try and call someone, this small orange dot shows up in the top right hand corner.  Can't make any calls and no one can call me. 

Can anyone help?  

Screenshot 2020-11-23 at 21.18.41.png

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Paul_DN
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Re: Help - not able to receive or make calls on mobile

Hi Louise77,

 

Thank you for reaching out to us in our community, I am sorry to hear you are unable to make calls on your mobile phone.

 

 

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 


Regards

 

Paul.
 

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