I have had problems with my phone since last week. I was sent a new sim that did not work in my phone but worked in another phone I had. I posted on here for help and tried everything that was suggested.
I decided to call virgin and after nearly 2 hours the advisor told me that virgin mobile is transferring from ee to Vodafone and that the migration of my number had failed and i had been sent an ee sim.
Just posting for anyone who may not have managed to sort their issue out with a reset or by changing their settings. It wasn't an issue with my phone but a virgin network issue and the wrong sim being sent to me.
There may not be any network issues with virgin mobile but the migration from ee to Vodafone is an issue.
Hopefully the new sim I get on Wednesday will work.
Welcome back to our Community Help Forum. We appreciate you taking the time to make this post and explain the network issue that was causing issues with your mobile service. I'm sorry to hear that your number migration had failed and you were sent an EE SIM card. Please do keep us updated on how everything is working with your mobile when your new SIM arrives.