Hi, I have just received a Huawei Wi-Fi dongle and VM SIM card and looking for guidance on how to use the device.
I have spoken to 10 (TEN ) people this morning in customer services. As soon as you say Wi-Fi they think its a broadband issue and so-on and so-on. We have been passed from one department after another. 10 and counting. I've had to order this at my own expense as we're informed of an outage next week and I really need internet connectivity. The timing could not be worse. Virgin will not move the date despite two hours on the phone. The only advice was to get a 4G dongle. £60 for a month.
I am looking for guidance on how to set up the device. There is no instructions other than a small leaflet from Huawei referencing their own site. Nothing else in the box and I cannot find any advice for Wi-Fi dongles. All the mobile device guides are phones. Is there no guidance on Virgin media as how to set them up? Can the device be plugged into a laptop using the supplied cable or is it used via Wi-Fi only?