Virgin Media Community

[tsteed53]

I have been trying to return my mobile phone within the 14 day cooling off period, but can;t leave the bungalow due to health issues and covid.

I have spoken to virgin and they put me thru to DPD who put the phone down on me. What am suppose to do if I can't get the phone to a DPD shop?

[JoeKing1VM]

Keep at customer support and if your busy now.., call first thing in the morning 8am and let them be aware of your problem with DPS.. 

Make sure you have wiped or factory reset the phone before return.. 

Joe. 

[tsteed53]

Thanks Joe

[JoeKing1VM]

@tsteed53 no problem on my part, been there at some point myself.

All the best. 

Joe

[Corey_C]

Thanks for your post and welcome to the Community Forums, tsteed53,

Apologies for the delayed response. Have you been able to get this sorted since your post?

Cheers,

Corey C