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David_P
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Help! I need PAC code during SIM swap

Hi,

I am trying to get a PAC code without swapping to the new SIM you have sent me (which is unlikely to work in my old Nokia). Please would you get in touch.

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nc88ggg
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Re: Help! I need PAC code during SIM swap

Exactly the same has happened to me. I managed to speak to an advisor this morning who was polite and initially helpful, but when he transferred me to someone 'who could help' the connection was cut.

I suspect the problem (code rejection) is because it is for an old keypad phone, but for a large company making big buck profits this is totally unacceptable. I think the worst thing is the difficulty in contacting any form of useful support; I'm sick of being sent round in circles and am ready to leave VM.

I later googled reviews for Virginmobile and surprise surprise: 1/5 stars!

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