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Glitcher
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Help! Can't access voicemail.

I'm new here and I'm unable to access voicemail from my Virgin Mobile service. Whenever I call voicemail, I get a message saying "Sorry, you don't have enough credit to make this call right now."

I'm currently on the Jam Pack 5 bundle. Don't I get a modicum of voicemail usage with that plan or am I doing something wrong? Please help me out here.

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Megan_L
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Re: Help! Can't access voicemail.

Hi Glitcher,

Thanks for using the forums to get this issue with your voicemail looked into, I am sorry for the delay in getting back to you.

As its been a few days has there been any update about this yet? 

If you're still having this problem, can I ask a few questions - 

Have you used voicemail on this handset before which worked in the past?

Could you have turned voicemail off when you last spoke to one of our agents?

Thanks,

Megan_L

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