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Haven't received new sim

Hi; on the 21st July I received several text messages regarding the need for Virgin Mobile to send me a new SIM.  I replied to the messages with my postcode and address (as requested).

It is now 3 weeks later and I have not yet received the new SIM card.  I have checked that the correct address is listed in my online account.

Is there someone here who can help find out what has happened to the SIM card?

Thanks in advance.

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Very Insightful Person
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Re: Haven't received new sim

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Haven't received new sim

Good Morning SDH,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been unable to receive the new SIM card. I'd like to take a closer look into this for you

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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