I set up new contract for phone yesterday afternoon at 4:30. I have received order confirmation but no credit agreement to sign. I called this morning 3 times about it and got given 3 different answers. First - advisor said she would resend. I got an email but it was just an explanation on how to sign electronically
Second - said I had to wait longer
Third - said there was technical difficulties affecting everyone’s credit agreements
so I searched in here thinking if it’s effecting more people surely they would be posting?!
Please can someone fill me in if this is a real technical issue or was I being “fobbed” off. Thanks
I have no problem in receiving or accessing my credit agreement. I have had three sent to me (it maybe more, but I'm losing the will to live at this point). The problem is in actually SIGNING the document. Nowhere on any of the numerous pages is there a box to say I've read and understood, and therefore no way of signing. I've tried at least four different devices, and more than one web browser, so I/m guessing the fault lies with Virgin?
After my attempts to sign the credit agreement(s) failed, It was sent to me again. And again. I currently have three different emails containing the same agreement — none of which can be signed electronically.
Hi all, sorry to hear of the credit agreement issues.
On the page which is the agreement, are you scrolling all the way to the bottom? It may look like it doesn't scroll but it goes down quite a bit, and there is a little box at the very end. If you think you are doing so - can you provide me a screen shot of the bottom of the agreement so I can see we're on the same page?