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burckett
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Haven't received SIM card

on ‎13-08-2020 15:16

Order placed
Online03/08/2020 13:18:00

 

My bill is due in 5 days but i still have not got my SIM, what is going on.

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Corey_C
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Re: Haven't received SIM card

on ‎18-08-2020 15:35

Hi burckett,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that you have not received your new SIM. If it was ordered on line did you get any type of confirmation email? I'll also send you a PM to get your account information so I can locate your mobile account.

 

Cheers,

Corey C

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Corey_C
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Re: Haven't received SIM card

on ‎18-08-2020 17:43

Hi burckett

 

We've now sent the replacement SIM card. It will arrive in 3-5 days by royal mail.

 

Cheers,

Corey C

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