How can I tell if I've got a 5G service? (the helpline seems busy). I've been around the UK with a 5G phone that shows '5G' when used with a '3' SIM and is set to '5G preferred' network on the Virgin SIM, but 5G just never shows up.
If I log in and go to 'change my package', my existing package is listed under 'our super speedy 5G plans', but suspiciously there is another plan listed with identical minutes, viz:
- 1500mins + 1GB £8.57 a month
- 1500mins + 1GB £7.10 a month
(Incidentally, neither of which seems like a good deal compared to 4Gb 5G data and unlimited calls for £7 a month which is offered if I don't log in. Is that the loyalty premium attached to a customer of 20 years standing?).
Can an answer be provided within a 48-hour window please?
Regards,