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Handset blacklisting

Joining in

Hi, I have been trying to get my handset blacklisted for insurance purposes. I had been using a handset with my virgin mobile sim in it, unfortunately this handset was stolen. My insurance have stated I need the handset blacklisted but during serval calls with virgin customer service they have advised they are unable to complete this action as handset not registered with them. I am looking to get confirmation from virgin they are unable to blacklisted handset so I can supply this to my insurance company 


Forum Team
Forum Team

Hey charlie131174,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your handset and arranging this with ourselves.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,