Handset & IMEI shown no longer exists, not much use if my current phone is lost! Typical Virgin scam to force you to buy phones through them.
They also cancelled my spare phone which I had on Pay As You Go for emergency use, because I hadn't used it for 3 months, fair enough, my fault. But they kept the Top Up Credit on the phone which is theft. And they have replaced a genuine PAYG Deal with their JAM which is just a monthly contract posing as PAYG.