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I had an email sent to me from Virgin Media /Mobile yesterday (Tuesday 23rd June) about an order I have not placed. The mobile number was one that I cancelled a few months ago as I didn't need it, but the name & address is nothing to do with me, and I don't live in Northampton. Is this a hack of some sort, or is the number being delivered to someone else.?


Hello James 
Sit tight! Your order's winging its way to you as we speak. 
We're aiming to get your SIM(s) to you by Royal Mail in the next 3 working days, and we'll be delivering to: 
Kuehne + Nagel 15 - 23 Claudius Way 
NH8 2DH 
In case you need it, your order reference is: 100001096939290 
Here's a handy breakdown of what goes with what from your order, so you know how to match up your kit. 

Mobile Number SIM Card Number

07952915877  191238219529  

Please keep this email handy for when your package arrives - you'll need this info to get started. 
Thanks for choosing us - it feels good to have you in the family 
The Virgin Media team 

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Re: Hacked?

Hello Jamespalin


Sorry to hear of the recent correspondence received around an order you haven't placed and the concern this has caused. Thanks for taking the time to raise this with us via the forums.


I've had a look at the account and am going to send you a private message to discuss this further.



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