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Hacked!!

Just received a mail from virgin about an order for a sim which I didn’t make which is being posted to an address which isn’t mine. 
Can’t get hold of customer services and no on line chat

what is going on??

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Very Insightful Person
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Re: Hacked!!

Is this one of the SIM upgrades that is going on?

Maybe they have the wrong address for you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Hacked!!

I thought that but I have cancelled the mobile account years ago and the address they are sending it to is a virgin media address in Northampton.  I am really concerned that they've somehow generated an order for no reason on my behalf and are going to start charging me.

Wasted all morning trying to contact them

 

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Forum Team
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Re: Hacked!!

Hi Piggle thanks for contacting us We are sorry to hear about the issue with the sim and will send you a private message. Chris 

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Re: Hacked!!

The exact same hing has happened to me. Email received last Tuesday for a cancelled Sim being sent to Northampton.

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Re: Hacked!!

Hi Jamespalin, 

Sorry about this. 

Do you have a screen shot of the order at all so we can see the address? 

Are you sure it isn't showing as sent from that address?

Any information would be helpful so we can get to the bottom of this.

Emma_C - Forum Team
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