Virgin Media Community

[StacyMiles]

I was out of service for a few hours yesterday. Since being re-connected to the network, my calling app is not working properly. It doesn’t recognise the numbers that I have been calling for months before. My contacts also seem to be missing in places. when I try to call numbers that previously were okay, I get a very strange recording in a foreign language and then a similar English message saying the number cannot be reached. I have never heard these messages before.

[enlli]

Not hacked. Bet you have an iPhone

Go to:

Settings -> mobile data -> SIM Applications -> tap "Roaming" -> tap "Select Mode"
Im now trying this

I found "automatic" was selected by default.
Tap manual -> then choose National.
Now make sure your numbers are set to the correct format. If not change region to anything other than UK (Settings -> General -> Language and Region -> Region) and then change back to UK region

[StacyMiles]

Brilliant!  That worked.  Thank you very much!  I'll remember that one if it happens again.  Appreciate the quick answer as well!

[enlli]

Should be OK once you have changed that SIM setting.

Glad it worked

[Ayisha_B]

@enlli A big thanks for helping @StacyMiles

Really appreciate it 😄