I'm trying to help my elderly mother sort her new SIM out. She was sent a new one but has since lost it before I could visit. I do not live locally. I have spent £10 of her pay as you go credit trying to get through yesterday and another 90 minutes today .
She does not remember setting up a memorable word and has failed verification. Without verification we cannot get another SIM sent out. I'm at a loss to where to go from here.
Im not asking to have it sent to another address just to the one that has already been used.
The next option is a new phone with a new sim
Am so frustrated
Can anyone else help or suggest where to go from here