I cannot get hold of customer services!
Are they going in to administration?
Every other network you can get through to somebody to speak to.
I need to return my mobile and there is no help.
I try calling 150 or 789, go to Vmobile, cancel contract. It then says send a link via message press 1, if you don't press it they cut you off.
I have been trying to use their message service for 3 days now and got no where.
I have found exactly the same problem. Interestingly they got straight on the chat when I clicked that it was about an upgrade but disappeared again the moment I said it was a complaint.