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Tfa_GoGo
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Getting in contact with Customer service Aug 2020

Hi, 

I cannot get hold of customer services!

Are they going in to administration? 

Every other network you can get through to somebody to speak to.

I need to return my mobile and there is no help.

Any ideas?

 

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Anonymous
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Re: Getting in contact with Customer service Aug 2020

they are still answering calls. it can just take awhile
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Tfa_GoGo
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Re: Getting in contact with Customer service Aug 2020

I try calling 150 or 789, go to Vmobile, cancel contract. It then says send a link via message press 1, if you don't press it they cut you off. 

 

I have been trying to use their message service for 3 days now and got no where. 

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TheEarl
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Re: Getting in contact with Customer service Aug 2020

I have found exactly the same problem. Interestingly they got straight on the chat when I clicked that it was about an upgrade but disappeared again the moment I said it was a complaint.