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Excelcrewe
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Getting back credit on pay as you go as service ending , i am porting my number to another company

I have been told service ending at end 2021 , I have 20 credit which I won't use, if I port number to another provider before it cuts off can I still get credit back

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Hayley_S
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Re: Getting back credit on pay as you go as service ending , i am porting my number to another co...

Hello @Excelcrewe

 

Welcome to the community page, thanks for posting.

 

If you call us on 789 we can request a refund for you 🙂 We are unable to do this from here. 

 

I hope this helps.

 

Many thanks,

Hayley
Forum Team



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Excelcrewe
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Re: Getting back credit on pay as you go as service ending , i am porting my number to another co...

I have forgotten my log in details so can I just request on 789 before I leave virgin

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Hayley_S
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Re: Getting back credit on pay as you go as service ending , i am porting my number to another co...

Hello @Excelcrewe,

 

Yes please do call us on 789 to request the refund, I would recommend doing this 30 days before you leave.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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