Getting an eSIM

[lean_be]

I just got a new plan with Virgin and am trying to get an eSIM. Sadly I just cant get in contact with them or someone to help me.

The 0800 number does not work for me as I still have a german cellphone number in Ireland

Does anyone have an email or whatsapp contact I could try?

[Kath_F]

Hi lean_be, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

We're sorry to hear you're having an issue with getting through to speak to the team. 

Before we go any further, can you confirm if you're a UK customer or an Irish customer?

Many thanks, 

[lean_be]

yes I am located in Dublin Ireland

[Kath_F]

Hi lean_be, 

Thanks for confirming that for us. 

This help forum is only for UK customers I'm afraid so we're unable to help you on this occasion. 

If you have Twitter then try tweeting @VirginMediaIE or if not you cam try these contact options here.

Apologies.