Virgin Media Community

[Hari2]

Hey guys,

Recently changed my phone number without changing my sim contract, but want it back! This happened a few hours ago so I am wondering if my old number will have already been recycled or if it can be restored? 
Thanks!

[Serena_C]

Hi @Hari2,

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding getting your old number back after changing it.

Unfortunately I was unable to locate your account, so I am going to send you a private message now so that we can take a further look and see what we can do.

Please look out for the purple envelope in the top right hand corner,

Thanks,

Serena

[Serena_C]

Hi @Hari2

I've taken a look at your account and unfortunately we are unable to get your old mobile number back, I'm sorry.

Apologies for the inconvenience,

Serena

[Molly_G]

Hi @Hari2,

I have seen that you have confirmed with @Serena_C that your number is now restored.

This is great news, very glad to hear it!

If there's anything we help with in the future please don't hesitate to drop back to the forums and we'd be happy to help 🙂

Kind regards,