Menu
Reply
Highlighted
  • 5
  • 0
  • 4
Tuning in
301 Views
Message 1 of 4
Flag for a moderator

Garbled alien sound calls and call failure

Recently when I make calls the recipient says they can hear alien garbled noise and then the call will fail my end. Up until a few weeks ago calls were faultless on 4g. I have replaced the sim with a new one and also wiped the phone. Still the same issue continues.

any support available for this issue? Is it the phone or the network ?

running a relatively new iPhone 6XR

thanks.

 

0 Kudos
Reply
Highlighted
  • 10.66K
  • 687
  • 1.44K
Alessandro Volta
280 Views
Message 2 of 4
Flag for a moderator

Re: Garbled alien sound calls and call failure

Virgin currently don't make calls over 4g, only 3g

Highlighted
  • 2.54K
  • 207
  • 440
Problem sorter
272 Views
Message 3 of 4
Flag for a moderator

Re: Garbled alien sound calls and call failure

At the risk of sucking eggs, if it's the phone then this will happen in all 2G & 3G modes, if it's the network then it's quite likely to be specific to some locations and potentially affect other users as well.

You're probably aware that Virgin use EE's network - you can check for known faults at https://myaccount.ee.co.uk/networkchecker/checkservice - if nothing's showing then it's probably time to make some test calls in other locations and/or other phones in your area.

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 4
Tuning in
247 Views
Message 4 of 4
Flag for a moderator

Re: Garbled alien sound calls and call failure

Thanks. pretty certain it is the phone. Even if I select 2 or 3g mobile network modes the same happens. I will have to see if I can get my phone swapped out... what a pain.

 

 

0 Kudos
Reply