My wife has a Galaxy J6 mobile phone which keeps losing the connection when in the middle of a conversation - this happens on a daily basis - any ideas why
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Thanks for posting and sorry to hear your wife is having some issues with the mobile.
Can you please confirm what you mean by connection?
Do you mean the signal or are there issues with 4G?
Have you had a look for any coverage issues here
Can't be a loss of 4G when making calls as Virgin do not have VoLTE and use 3G 2G for calls.
Perhaps select 3G and 2G only in your settings and see what the signal looks like.
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while in the middle of a conversation with someone she keeps losing the other person and cannot talk to them or hear them - she has to ring them back to regain conversation.
Checked settings and 2G/3G is set on autoconnect - still loses the other person while talking.
Any way of trying the SIM in another phone? That would really narrow it down.
Have you been able to get this sorted since your post or did @enlli's suggestion help? If you need your SIM replaced, let us know and I'll send you a private message for your account details.
No still the same - and yes to a new sim - would she be able to keep same number
Yes, it would still be the same number, I've sent you a PM to verify your account details.
Thanks for providing those details and clearing data protection, soulsbyj,
Your replacement SIM is on the way, please allow 3-5 days. It will activate once you pop it in the phone.
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