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Icewater07
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Further Checks on Order

Hi, 

 

I recently made an order with virgin mobile, all details entered and verified. 

Then I receive an email to say further checks are being conducted? Further to this I can not access the account to check my order status??

What's happening here?

Thanks in advance 

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Natalie_L
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Re: Further Checks on Order

Hi Icewater07

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear your order has been parked whilst further checks take place. 

This usually happens when the information within the application requires some verification and can take up to 5 working days. 

 

Have you received any updates from the team regarding the order since your last post? 

 

Let me know and I will be happy to assist 🙂

 

Thanks 

 

Nat
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