Virgin Media Community

[Icewater07]

Hi, 

I recently made an order with virgin mobile, all details entered and verified. 

Then I receive an email to say further checks are being conducted? Further to this I can not access the account to check my order status??

What's happening here?

Thanks in advance 

[Natalie_L]

Hi Icewater07

Welcome to the Community and thank you for getting in touch. 

I am sorry to hear your order has been parked whilst further checks take place. 

This usually happens when the information within the application requires some verification and can take up to 5 working days. 

Have you received any updates from the team regarding the order since your last post? 

Let me know and I will be happy to assist 🙂

Thanks