I'm trying to disable voicemail. For some reason best known to Virgin the number in question doesn't appear on our account, even though it's the number we have had the longest, so I can't access the settings like I can with our other 3 numbers. All 4 are SIM only rolling monthly contracts.
I have tried the "dial 222, wait 20mins, etc, etc" trick and that hasn't worked. I've tried texting 07533016422, and the conversation seemed to end because I'm only the secondary account holder. (With the benefit of hindsight I probably should have been dishonest and texted that I am my wife, but the SIM is in my name) I'm currently waiting to speak to someone on 789, but I don't hold much hope of even getting an answer.
Why do Virgin make it so difficult to get voicemail disabled? In fact, it's only been active since I changed SIM last month after being threatened with loss of service if I didn't. I never had the voicemail service active with the old SIM, so why has a new SIM with the same number as the old one been configured with a setting I do not want?