Freestyle contract

[milbers]

After switching to O2 I cant seem to find out the balance on my freestyle contract with Virgin for my mobile handset.

Can anyone assist please as there seems to no provision on the app or when I log in online. Any help would be appreciated

[Zach_R]

Hi @milbers,

Thank you for your post and welcome to our community forums. We're here to help.

You'll still be able to manage the loan agreement following the migration. You can find more details on how to go about doing that here.

Let us know if you have any further queries.

Thanks,
 

[milbers]

Thanks Zach.

I have already tried the site you suggested but there is no facility on it to view my freestyle contract. Any further advice please

[Zach_R]

Hi @milbers, 

On that link provided there are instructions along with a link that leads to the portal you need to log into to view the loan agreement.

Let us know how you get on.

Thanks,
 

[milbers]

Thanks again Zach.

The portal is asking for a security key and I have no idea what that might be

[Zach_R]

Hi @milbers, 

That would've been sent to you via an email when you first took out the agreement. Are you able to locate it there?

Thanks,
 

[milbers]

Many thanks Zach

After much searching into old emails I found it and was able to open the contract.

Once again thanks for your help it is much appreciated

[Zach_R]

Hi @milbers, 

Thank you for the update. I'm really glad to hear that you've now been able to find the information you needed and can now log in to check your loan agreement.

Please do let us know if there's anything more that we can help you with.

Thanks,