My agreement for the handset has completed but you have taken further payments after. How do I get my money back?
Really sorry to hear you're still paying for the loan agreement and for the delay in responding.
When the agreement comes to an end you'd be sent a letter confirming all your payments have been made and the payments would automatically stop.
Have we done this but you're still paying?
Do you know if it's a 24 month of 36 month contract you purchased?