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Scot1244
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Free headphones

  • Afternoon all.

Brought the oppo x2 pro,free headphones.

Unfortunately not been able to receive.

Oppo want do anything,nor virgin.

Any help appreciated.

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enlli
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Message 2 of 10
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Re: Free headphones

When was this. Oppo offers have to be claimed direct with them within a particular time frame. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Scot1244
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Re: Free headphones

Only had the deal from march.

At first virgin said there was a wait for claim. 2 bills paid, waited now nothing.

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Zak_M
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Re: Free headphones

Good afternoon @Scot1244 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your gift with purchase.

 

If you follow this link you will be able to find more information on this.

 

Kind regards,

Zak_M

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Scot1244
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Message 5 of 10
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Re: Free headphones

Afternoon Zac,

Unfortunately the link isn't offering the required headphones. Been back in touch with Oppo and again advised to speak to virgin. At the moment my faith in the customer service from both companies are nearing 0%.

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Zoie_P
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Message 6 of 10
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Re: Free headphones

Hi Scot1244, 

I am so sorry about this and that you feel this way, do you have proof of purchase? On your order does it say the headphones in question? 

If so could you post a picture of your order, while blocking out any personal info and I can get this investigated for you 

Zoie

Zoie
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Scot1244
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Message 7 of 10
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Re: Free headphones

Afternoon,

Only proof is the billing. At the time of purchase the headphones were being advertised. 

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Zoie_P
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Re: Free headphones

Are the headphones on the billing?

Did you receive an email about your order?

 

Zoie

Zoie
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Scot1244
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Re: Free headphones

No there not 

But phoned to place the order and was assured that they would be available. As the free headphones were the deal breaker.

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Zoie_P
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Message 10 of 10
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Re: Free headphones

I am sorry the headphones, are normally an online purchase, I can look into this for you to see if they were offered at the point of sale, I will drop you a private message and we can go from there

Zoie

Zoie
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