Fraudulent New VM Mobile Account

[Hector25]

I had a new direct debit taken out my account this morning for a Virgin Media Mobile contract. However, I nor anyone in my family has any accounts with VM. My bank has cancelled the transaction, but I would like to contact VM to investigate how this has happened an ensure any accounts are closed.

Thanks  

[Steven_L]

Hey @Hector25,

Welcome to the community and I'm sorry to hear that this has happened to you, I would be happy to get this issue raised with our fraud team to get this investigated for you. I will however need to take a few details via private message to be able to do this for you.

Please look out for my message and we can get started on raising this for you.

If you wish to check that I'm a legitimate staff member, you can find me here on our 'good folk to know' section

Regards,

Steven_L