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Fraudulent Account in my Name

I need someone to help, I received two letters from Asurion confirming my insurance for two mobile phones I had supposedly ordered on 14th October 2020.  I have not ordered any phones and have never been a customer of Virgin Mobile.

I have tried on many occasions to get through to someone and its impossible, your customer services is probably the worst I have ever had to deal with, I also now have a search on my credit file which also needs to be removed.

I have logged a report with Action Fraud and now want someone from the Virgin Mobile UK Fraud Team to contact me to resolve this.

I have the mobile number and IMEI numbers so if someone can contact me I am sure you can at least switch the phones off.

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Re: Fraudulent Account in my Name

Sorry to hear that this has happened to you @UpsetUser1.

 

I will send over a private message in a moment, so that we can confirm your details and the details form the handsets.

 

Regards

Steven_L

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