Thanks so much for getting back in touch with us @Johnmc3 - we'll be more than happy to take a closer look into this for you and see if we can get things looked at. This may need to be escalated to our Fraud team for investigation.
Please do be aware that we may not be able to offer you any in depth information about the account due to data protection; we know that sounds daft under the circumstances, but we still need to adhere to it until we can confirm otherwise.
I'll pop you a Private Message so we can take some information from you and we can go from there 🙂 Please look out for the Purple Envelope in the top right of the page and pop me a reply when you can
Cheers